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| IWGT Customized uses a third-party manufacturer to produce the items we design for you. According to their terms of service, they offer a 30-day money back guarantee on all products. If you would like to return or exchange an item, please contact them through your order fulfillment form (received with your products) to fill out a request form, and they will send you an RMA and instructions on how to send the item(s) back. Shipping charges are not refundable. If your return is not handled to your satisfaction, e-mail us right away and we'll work with you until you're happy! |
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